Support
We answer from support@drobefashion.com, usually within a day.
How do I cancel Drobe Pro?
In your iPhone Settings, tap your name, then Subscriptions, then Drobe. Cancelling stops future renewals and you keep Pro until the period you already paid for runs out. Deleting the app does not cancel a subscription.
I bought credits and they have not appeared.
Credits are granted by Apple’s receipt reaching our server, which is usually instant but is not guaranteed to be. If they are still missing after a few minutes, email us with the Apple receipt and we will add them by hand.
How do I delete my account?
In the app: Settings, then Privacy & Security, then Delete account. You will be asked to confirm it is really you. It removes your account, profile, wardrobe, outfits, conversations and every generated image, including the files in storage. It cannot be undone, and it does not cancel an App Store subscription.
An AI Try On result looks wrong.
AI Try On is generative: it makes a new image rather than editing a photo of the real garment, so proportions, fit and fabric are an impression rather than a measurement. A generation that fails does not use a credit. If one produced something unusable, email us and we will credit it back.
Who can see my photos?
Your photographs are stored against your account and sent to the AI providers listed in the Privacy Policy only when you use a feature that needs them. They are not shown to other users, and they are not sold.
Something else.
Email support@drobefashion.com. Include the email address on your account, and we will usually answer within a day.